Hopefully everyone has had a chance to install the latest updates to both InDesign and Illustrator. We have included a fix in these latest versions though we'd love to hear back on if this change is working. ... View more

Hello SCHONk, it's certainly an option. Once we have something for Illustrator we will announce it in the Illustrator forum but I'll update this thread either way. ... View more

As others have noted, this script is only designed to work with InDesign at this time. When we have more information for an Illustrator fix we will share it as soon as we can. ... View more

EFI and Adobe have been working together toward a solution but we do not have an ETA yet on it. We're exploring options relating to software fixes or finding steps to accomplish a workaround manually until a software fix is available. A request that our teams have made is if you are experiencing this issue, please go ahead and leave the name of the printer manufacturer (Xerox, Ricoh, etc) to help get those fixes prioritized. ... View more

At this time the primary recurring theme is the Fiery RIP installation and likely the implementation of the Fiery Features item under that Printer button. Fiery can be installed with a variety of printer manufacturers as you can see here: http://w3.efi.com/fiery-wide-format/product-overview/supported-printers Other issues for printing, we haven't seen much that we can reproduce or can target yet. In which case we'd be recommending troubleshooting by refreshing preferences, maybe removing printers and drivers, trying to print to postscript using different PPDs, or other items of that nature to see if we can find the common element to the failure. ... View more

Thank you all for providing as much information as you could. We're currently looking into what is an apparent issue with how InDesign CC 2014 and the Fiery RIP are interacting. One possible workaround might be to try the approach within this thread and see if it helps you workaround the issue: Re: InDesign Problems when Printing to Xerox 700i Digital Color Press Running Fiery EFI ... View more

Lbrown, This one could be a variety of items. Often I'll see this error for permission issues. Others in our own forums have found that they get a similar error for default network printers and their permissions. Any details you can provide as to steps you and your helpdesk have attempted, their results, would help us be a bit more specific but right now I'm really wondering about permissions, accounts and possibly installed printers given what others have experienced and had to change when seeing this kind of error. Folders that your helpdesk may want to make sure have full read/write permissions would be within the AppData/Roaming/Adobe folder and all the child objects/folders within it. Also make sure there are read/write permissions for the installation location and the presets folder within it. When it comes to the printer, they may want to see what printer is your default, see if another works better and allows the application to work as any access denied message. Perhaps a local printer or the Adobe PDF printer. See what options are available and if changing it helps. ... View more

What I believe Mylenium was referring to was the Windows Event Viewer. Depending on your version of Windows OS, one way to get to it is by going to your Start button and type "Event" within the search field. Event Viewer should be one of, if not the first, program listed. Expand the Windows Logs node and check the Application log for any Illustrator related errors. You can select the event and choose to view the Event Properties which should be an option on the right side, in the window that appears you should be able to click the Copy button to copy the contents which could be shared here. If you ever get a long crash log, you may wish to use Pastebin to help share the information, rather than making an extremely long post which can make a thread cumbersome to read. Any details about the system you can share help as well, which includes things like what version of Windows OS, any service packs, how much RAM, for example. You mention having tried things in the forum, could you provide what you have attempted and any results thereof? Most troubleshooting without additional information would have me recommend the steps within: http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html Items such as preferences, new user accounts, simplified startup are especially worth trying. ... View more

CarlosCanto wrote: oh, I did not notice you replied to Scott's post, my mistake...thanks for posting, at least we help to get this topic bumped to the top...hopefully Scott comes back and gives us an update. The fix for this issue should, to my knowledge, be included in our next update to Illustrator CC, unfortunately I am not able to provide a date for that release as before. I apologize many of you have felt there has been no additional communication on this issue but it is mostly due to being unable to provide what I am certain many want, a date for the fix. ... View more

Mazinaus wrote: ID CC crashing on start up. Cannot open my files in CS6. I have an urgent deadline today . Attached is a copy of the crash report Mazinaus, Most times when I see a log like yours it's related to a few possibilities. Corrupt preferences. http://forums.adobe.com/thread/526990 - I always prefer the manual removal to the shortcut keys. Problems with SING - http://helpx.adobe.com/indesign/kb/hang-freeze-open-create-file.html Damaged installation It would not appear to be related to the issue within this thread. In the future, should you need to repost a crash log, please make use of Pastebin.  http://pastebin.com ... View more

We have a fix planned to resolve this behavior but I do not have a date for when it will be available. We'd like to thank everyone for their patience as we work to get it resolved as soon as we can. ... View more

Bidochon22 wrote: Hi, it don't works: 1. It isn't possible (Win7 64bit) to change to the 64bit-folder (Program Files). Only the 32bit-folder (Program Files (x86)) is shown. 2. Reading the vbs.file and copy it manually to the correct path: InDesignCC starts with error messages (wrong files) and I have no more character panel. I deinstalled InDesignCC. Now I will reinstall it and wait for a real solution. Sorry, but it is pitiful that Adobe has published a buggy version like this and isn't able to publish a  working release. My clients are not amused about the probs with Adobe and won't believe it. Me too. Is this the spirit of CC to make us to beta testers?? Sorry to hear the script didn't work. If you would like, you can install the plug-ins manually to the correct paths or those you have set on your particular configuration. Example Paths: Windows x64: C:\Program Files\Adobe\Adobe InDesign CC (64 bit)\Plug-Ins\Text - Replace the “Character Panel.apln” file with the one in the extracted "Win64" folder. C:\Program Files\Adobe\Adobe InDesign CC (64-bit)\Required - Replace the “Font Manager.rpln” file with the one in the extracted "Win64" folder. Windows x32: C:\Program Files (x86)\Adobe\Adobe InDesign CC\Plug-Ins\Text - Replace the “Character Panel.apln” file with the one in the extracted "Win32" folder. C:\Program Files (x86)\Adobe\Adobe InDesign CC\Required - Replace the “Font Manager.rpln” file with the one in the extracted "Win32" folder. With these paths as an example, if you use the Windows download of the file, locate your equivelant path and replace as desired. ... View more

A quick followup. Can we be certain as to what mice are being used here? Are all the mouse users having problems using a magicmouse? So the scrolling isn't so much a wheel movement but a gesture? If you use Pinch In/Out, does that work better? I understand that it didn't work in CS6 but in CC it can recognize Pinch gestures. This would be opposed to the other gesture that is holding the modifier and swiping with two fingers. ... View more

We're hearing reports on this but right now haven't found a specific cause. I'm presently running a 10.8.4 retina Macbook Pro and a bluetooth mouse without issue. Pinch and Zoom appears to work on my trackpad and my mouse wheel will either scroll or zoom when I use the modifier. This makes me wonder what differences in configuration we might have or software thereof. How does it work in Safe Boot? http://helpx.adobe.com/x-productkb/global/start-safe-boot-mode-mac.html Does it behave any differently in a different user account? Are you using any specific configurations of workspaces? Launchpad or Expose? If you don't use those, does it work? When you go to the trackpad settings in System Preferences, I assume almost everything is selected? ... View more

Why don't we first start with the size of your application window just in case. In the upper left of your graphic, you can see that your application window is rather small. In its' upper right corner, there is a maximize button right next to the X. Please use that to increase the size of the application and see if that changes anything when you try to open the file. As to the preferences, it's a focus on either removing the folder in the location given: <startup drive>\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator CS5 Settings\en_US\AIPrefs Or to try it automatically: Press and hold Alt+Control+Shift as you start Illustrator. Your current settings are deleted. ... View more

The error can take place for a variety of reasons. Some are simply related to how memory is managed, many of which we attempted to resolve in CS6. Others are related to things like damaged preferences, which was mentioned earlier. This is when steps contained in http://help.adobe.com/en_US/illustrator/cs/using/WS714a382cdf7d304e7e07d0100196cbc5f-630ca.html might be useful to help reset them. Some versions of this error message are actually do to how the application window isn't large enough and it would be a good idea to make sure that when you open the application without the file, that it is in a reasonable dimension instead of say, a 1x1 pixel square. We would really recommend trying your preferences first. With a bit more information relating to your system then other recommendations can be made by myself or others. If on a Mac OS system, one of the easiest, safest things to try is to restart into Safe Boot if preferences don't help the behavior. http://support.apple.com/kb/HT1455 This can help narrow down if there is any outside interference potentially adding to the issue. Similar steps can be made on Windows systems but that is just an example. ... View more

It will open it without any issues, the underlying technology and bug fixes are the same. ... View more

I wanted to share that we are aware of this issue and our engineers have been working on some changes to help workaround the behavior from the third party clipboard managers. At this time we can pretty much recommend either not using the clipboard managers or making sure you keep Illustrator up to date when we make any dot releases to the application. ... View more

bswets, thank you for letting us know, we had thought 10.8 included a fix at this point. If that is not the case, it seems there is more to be done. Is anyone else seeing the same thing with a GM or Release copy? ... View more

bswets, was this the just released version of Mountain Lion or the beta? ... View more

Our engineers have finished testing an applescript to help avoid the more complicated steps. The script has been added to http://helpx.adobe.com/indesign/kb/indesign-crashes-blank-dialog-boxes.html for any that desire an automated fix. ... View more

Hello Peter, I have the versions of the products impacted that the article is intended to address on the left side of the KBDOC where it says "Products Impacted". I also have the first sentence mention "CS5 and later." I hope this is enough version information within the document. At this time, this fix does target only CS5 through CS6. As Gerd has noticed, CS4 doesn't have the same folder structure as those versions as there is no idrc_PNGA folder. I have made an open inquiry with the engineers on what we can do for CS4 users as well. If I can get a resolution for CS4 I'll share it here and update the document to accomodate it as soon as I receive it. Alexdauchez, our testing at this time shows that future updates do not appear to be impacted by placing these files within. The statement there is more of a disclaimer so that if something goes seriously wrong with a patch installation that we didn't foresee, it would probably require a reinstall of the impacted installation. Changing the package also affects application code signing yet at this time it does not seem to be a problem. Other options are being discussed relating to dot releases for current versions of the software so they include these icons but we are also working with Apple to see what more can be done in current and future OS releases. ... View more

Pontavedra, A crash on startup is a quite different issue. We could be looking at fonts, startup items, permissions, things like that. The issue and resolution within this thread is for entirely different behavior. I would recommend working on a new thread as Peter Spier recommended so we can get more in depth on what might be influencing your particular situation. If it seems a restart of the system is more reliable for this situation than asking for the application to be quit out of, I will amend the document to recommend that step and we appreciate everyones feedback so far! ... View more

samia.perkins, this specific issue in this thread should be directly related to MacOS. If it is crashing on Windows with blank dialog boxes, I suspect it is would be for something else entirely and may be worth working in a different thread to get more information on what is taking place. As to responses on this matter, I know the engineers have this at a very high priority and as mentioned, when I know more about the scale of the changes necessary to address the change from them and what we can do to properly resolve it, I will share it immediately. ... View more

At this time I cannot tell if it will persist in Mountain Lion. The APIs apparent removal really impacts the behavior in this situation. We're taking this issue very seriously, I wish we had more to share at this time but I'll be sure to share what comes down the line from the engineers relating to solutions or any workarounds they can find. ... View more

This behavior caused by the update is being investigated by our engineers. At this time it appears the update is removing an API we use to control our use of system icons. At present the solution appears to be to rollback the update for the software to continue to function as expected. Other solutions are being explored to see if we can find a simpler answer. ... View more

We are investigating this issue, right now we're attempting to duplicate it in our labs. ... View more